RETURNS AND EXCHANGES
Return Eligibility:
• Returns are accepted within 7 days from the date of delivery.
• To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
• ALL SALES ARE FINAL on sales items and INTERNATIONAL orders.
• International orders are not eligible for Returns
• If a product is exchanged once it cannot be exchanged again.
• Please DO NOT RETURN stained , worn , used or smelly items
• All items will be Subjected to inspection
• If we do receive any product in an unacceptable manner a $18 rejected shipping fee will be charged to customer
• If customer fails to pay the $18 fee within 10 business days it will be donated and we would no longer be able to ship to you or give you any store credit.
Return Process:
• Contact our customer service team by filling the CONTACT US form to initiate the return process and obtain a Return Authorization (RA) number.
• Clearly mark the RA number on the outside of the package.
• Ship the item back to us within 7 days of receiving the RA number.
Return Shipping:
• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping method and purchasing shipping insurance as we cannot guarantee receipt of returned items.
• If you want us to give you a return label please mention in the contact us form . The amount will be deducted from the refund.
Return Confirmation:
• Please do not send any returns without first contacting us and obtaining an RA number.
• Returns received without an RA number may be subject to delay or refusal.
Refund Process
• Refunds will be issued for the cost of the returned item(s) minus any applicable restocking fees, return shipping charges, or non-refundable original shipping charges.
• Original shipping charges are non-refundable unless the return is due to a mistake on our part.
Non-Returnable Items:
• If the item was purchased at a sales event it cannot be returned or exchanged .
• Certain items may not be eligible for return due to hygiene or safety reasons.
• Please refer to our product listings for specific information.
Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately for assistance.
• We will work with you to resolve the issue as quickly as possible.
Thank you for choosing DNA PREMIUM WEAR! We appreciate your business and strive to provide the best possible service to our customers.
• Returns are accepted within 7 days from the date of delivery.
• To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
• ALL SALES ARE FINAL on sales items and INTERNATIONAL orders.
• International orders are not eligible for Returns
• If a product is exchanged once it cannot be exchanged again.
• Please DO NOT RETURN stained , worn , used or smelly items
• All items will be Subjected to inspection
• If we do receive any product in an unacceptable manner a $18 rejected shipping fee will be charged to customer
• If customer fails to pay the $18 fee within 10 business days it will be donated and we would no longer be able to ship to you or give you any store credit.
Return Process:
• Contact our customer service team by filling the CONTACT US form to initiate the return process and obtain a Return Authorization (RA) number.
• Clearly mark the RA number on the outside of the package.
• Ship the item back to us within 7 days of receiving the RA number.
Return Shipping:
• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping method and purchasing shipping insurance as we cannot guarantee receipt of returned items.
• If you want us to give you a return label please mention in the contact us form . The amount will be deducted from the refund.
Return Confirmation:
• Please do not send any returns without first contacting us and obtaining an RA number.
• Returns received without an RA number may be subject to delay or refusal.
Refund Process
• Refunds will be issued for the cost of the returned item(s) minus any applicable restocking fees, return shipping charges, or non-refundable original shipping charges.
• Original shipping charges are non-refundable unless the return is due to a mistake on our part.
Non-Returnable Items:
• If the item was purchased at a sales event it cannot be returned or exchanged .
• Certain items may not be eligible for return due to hygiene or safety reasons.
• Please refer to our product listings for specific information.
Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately for assistance.
• We will work with you to resolve the issue as quickly as possible.
Thank you for choosing DNA PREMIUM WEAR! We appreciate your business and strive to provide the best possible service to our customers.