SHIPPING POLICY
Thank you for shopping with us! We strive to provide you with the best service possible. Please review our shipping policy below:
Processing Time:
- Orders typically take 1-3 business days to process before shipment.
Shipping Time:
- Once your order has been processed, please allow 15-20 business days for delivery.
- Delivery times may vary depending on your location and other factors beyond our control.
- This is an estimate and does not include weekends and holidays.
Shipping Method:
- We ship orders via standard shipping methods unless otherwise specified.
Shipping Fees:
- $15 flat shipping fee for orders below $50.
- FREE shipping for orders above $50.
- Shipping fees are non-refundable.
- If customer refuses package from DNA then the customer is responsible for original shipping charges plus the cost of return package fee.
Tracking Information:
- You will receive an email notification with tracking information once your order has been shipped out.
- Please ensure your email address is entered correctly to receive updates on your order status.
- We do not take responsibility of lost or stolen packages due to incorrect address.
International Shipping:
- International orders may take longer to arrive due to customs processing and local postal service delays.
- Additional fees, taxes and duties may apply, which are the responsibility of the recipient.
Order Changes/Cancellations:
- Once an order has been processed, changes or cancellations may not be possible.
- Please review your order carefully before completing the purchase.
Lost or Delayed Shipments:
- In the rare event that your order is lost or significantly delayed, please contact us for assistance within 7 business days.
- We will work with our shipping partners to resolve the issue as quickly as possible.
- The claim process can take up to 30 business days.
- Credit for claims is $100 maximum irrespective of the order total.
- DNA does not take responsibility for any package which is confirmed delivered by carrier.
Contact Information:
- If you have any questions or concerns regarding your order or our shipping policies, please do not hesitate to contact us.